DISPATCHER

Position Overview: The Dispatcher reports to the Dispatch Leads and Dispatch Supervisor and works cooperatively with other Managers and ESI staff. They are responsible for interacting with clients directly, handling manager’s requests and taking traffic from officers in the field. Dispatchers are in constant contact with Patrol Officers must maintain an even attitude while ensuring all pertinent information is passed on to the appropriate officer and handling situations correctly while collecting all necessary information. Dispatchers must multitask throughout the shift to achieve daily work time lines and be able to work together as a team with ease. Providing these services in an effective manner will ensure that Dispatch operations are maintained efficiently.

APPLY ONLINE AT:  http://employment.esi-security.us/

Essential Job Functions

·         Follow ESI and Dispatch Policies and Procedures.
·         Create, edit, and approve reports for the Client from Officers in the field.
·         Type correspondences and respond to incoming emails.
·         Maintain file system, both hard copy and electronic.
·         Prepare documents and reports on the computer.
·         Provide Dispatch services.
·         Answer phones, direct calls, and respond to inquiries.
·         Establish reports and records using provided software. (Staffr, InTime, etc.)
·         Maintain a positive attitude within the office, work well with others.
·         Understand Emergency Protocol and your Chain of Command.
·         Read all emails and pass down information that is created and sent out.
·         Learn all policies and procedures pertaining to our client properties, keep updated on changing property specifics.
 
Requirements

·         Ability to multi-task.
·         Have good customer and employee relations skills.
·         Must be able to communicate in an effective and positive manner.
·         Be able to take initiative and present new ideas.
·         Take direction and adapt to new changes well.
·         Must have good reading and grammar skills.
·         Handle stress in a professional manner.
·         Efficient with computers and software programs.
  
Education/Other Skills

·         High School Diploma or GED. 
·         1+ years of Dispatch experience preferred but not required.
.         1+ years of Office experience preferred but not required.

As the leading private security provider in the Northern Nevada area, the ESI Security Services family has been assisting Northern Nevada and California for the past twenty years. Originally established as Events Services, Inc. by owner Mike Hendi in 1989, the company had only a handful of employees and one company vehicle. Since its inception, Events Services has grown to include over 450 employees, a vast array of services, and a fleet of over 20 company vehicles. ESI Security Services, which started as the patrol division of Events Services, Inc., has become its own company and has taken over all security aspects ranging from onsite security to patrol inspection services. Events Services, Inc. now specializes in services such as ticket taking, ushers, and many other special event services. Our services start from the time you pick up the phone to speak with our professional and friendly office team to the training of our quality officers that work at your site. We know that our success depends on your success so we work closely with you to get every detail right. When you need security, we want you to think ESI. When you choose ESI, we want you to think exceptional.

PILB # 700 CA PPO # 16693